Club Operating System
Welcome to the future of sports management, where the game-changing Club Operating System revolutionizes the way you navigate the complicated world of amateur sports.
In the fast-paced and dynamic realm of amateur sports, the expectations, the governance, the relentless demands – it’s easy for the responsibilities to pile up and overwhelm even the most dedicated sports enthusiasts. We understand that administrators often find themselves trapped, working tirelessly IN the business of sport, leaving little room to work ON the business of sport.
We’ve harnessed the power of innovation to create a dynamic and flexible digital operating system that serves as your guiding light through the highs and lows of a typical sports season. Our club operating system is designed to help you overcome those notorious pain points and focus on what truly matters – enhancing the sports experience for all.
What You Get
Designed with a passionate commitment to empowering administrators, both volunteers and professionals, our system is the ultimate game-changer in the world of sports management. This Operating System provides you with the guidance to run the operations and communications for a sport organization from pre-season to AGM reporting.
Organization Alignment
The blueprint for creating & living your club culture including how to develop your purpose, vision, mission, values, and guiding principles.
Communications Calendar
A season-long, digitized communications calendar, which includes:
- Periodized key messaging for all stakeholders
- Expanded key topic parent communications
- Expanded key topic coach communications
- Effective communication and conflict resolution guidance
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Stakeholder Engagement
The framework and questionnaires to implement stakeholder surveys to engage and hear from your members including players, parents, coaches, officials, Board members, managers, staff, volunteers, and administrators.
Pre-Season Meetings
Be prepared to kick off your season with the following pre-season meeting materials:
- Editable onboarding meeting PowerPoint
- Player, parent, coach, official, and administrator handouts
- Player, parent, and coach development contracts
Coach Development
Support your coaches with details on how to introduce the 5 C’s into practise and game settings, pre and post-session checklists, and how to assess player development.
Reporting
Because what gets measured, becomes what matters. An AGM reporting framework is provided to help you measure the growth and opportunities at your club.
Continued Education & Resources
As part of our community, you will receive:
- Invitations to quarterly webinars on key sports topics from key industry experts
- Access to books, documentaries, and video support around key messaging
- Access to the club operating system forum to connect with other operators
- Paid access to coach development expertise
- Paid access to administrative support
- Access to experts in areas of support: safe sport, finance, communication, facilitation, etc.
Pricing
Our club operating system is priced affordably to accommodate tight margins. You can access expert support and engage your club members with the sport operating system at a fraction of the cost of a paid position
There is a one-time setup fee that is based on the size of your club and an annual per-user cost of just $365. The set-up fee is capped at $2,500 for any organization with 2,500+ members.
“FSQ, I wanted to let you know that this is one of the most valuable tools and some of the best club-level support I have ever seen, even from a governing body.
We look forward to implementing this with our own milestones and planning tools.”
– Club Executive Director
How It Works
We created this calendar to make operating your club easier, more organized, and increase the value to consumers. The Calendar includes operational and communication details for you to use throughout the season. The content included should be adjusted based on your season and your stakeholders to include what is relevant to them.
The calendar runs through:
- 8 weeks prior to the season start
- A 16 week season
- Post-season to AGM
If the content and items included feel overwhelming, remember that if you implement 50% of the items here, you will be 50% better and more efficient than the previous year. You can continue to add each season building your club and resource capabilities.
Each week is broken out into three sections:
- The Details: outlines what is being completed that week, why it is important, and the associated documents
- The Communications: key messaging to be shared with all stakeholders to support what is happening operationally at your club
- Coach and Parent Communication: more detailed communication to both groups tailored to their role and experience at your club
Frequently Asked Questions
1. Our season is only 12 weeks and the system includes 16 weeks – can we still use it?
Yes, you can! The content included is a guide that can be adjusted based on your season and your club.
2. What if we miss a week?
Jump right back in and keep going! The content is based on the overall season so if you miss a week, continue with the next week to ensure it aligns with what is going on at your club.
3. What if we don’t have time to have a pre-season player/parent meeting?
It is important to set the expectation at the beginning of the season and engage with parents and players to ensure they feel engaged with the club. If you are unable to have an in-person meeting, schedule a virtual meeting or try to book time before the first practice to have that connection with them.
4. Who is responsible for implementation?
One member of the club should be accountable for managing those who will be responsible for the execution of the system. The implementation is shared among those who support the club from an operational and communication perspective.
5. Where do we go if we get stuck?
6. Where does this fit in with our club’s strategic plan?
Everything in the Club Operating System supports your club’s strategic plan. If you have not created a strategic plan, we have included in week 4 documents to guide you through the development of one.
The FSQ team can also support the development of your strategic plan. Once established, your club’s vision, mission, and values should be included in the communication and should be the guiding principles for the operations of your club.
7. What about our club’s Governance? Is it included in the Club Operating System?
Regions differ in terms of governance requirements which is why they are not included in the operating system. We can support you with your governance compliance. Contact us to discuss further.
8. What is the cost of the Club Operating System?
There is a one-time setup fee that is based on the size of your club and an annual per-user cost of just $365. The set-up fee is capped at $2,500 for any organization with 2,500+ members.
Contact us to discuss further.